Fellos B.V.

Terms and Conditions

Version: 1.0

Last updated: 9 June 2025

Identity and contact details

Fellos B.V.

‍Company registration number: 93317336

VAT number: NL866352077B01

Website: www.fellos.de

‍Email: service@fellos.de

‍

Thuisapotheek

‍Kitmanstraat 8

1812 PM Alkmaar

Netherlands

Telephone: +31 085 732 57 40

Email: klanten@thuisapotheek.nl

‍Website: www.thuisapotheek.nl

‍

Definitions and Applicability

These General Terms and Conditions (the “B TermsB ”) are important, so please read them carefully. They apply to your use of our website at www.fellos.de and to the purchase of services and products via the platform.
By continuing to use the platform and/or purchasing services via the platform, you confirm that you have read and understood these terms, accept them and agree to be bound by them. These terms constitute a legally binding agreement between us and you. If you do not agree to these terms, you are not permitted to use the platform or purchase services and products via the platform.
You are responsible for complying with these Terms and any other requirements necessary to access the Platform or otherwise access the Services.
We reserve the right to:
1. refuse access to, block or suspend any user of the Platform; and
2. refuse to supply goods or services offered by us, on our behalf or through us and our Platform.
Please note that we update these terms and conditions regularly. It is therefore advisable to check them regularly for updates. Where necessary, we will notify you of any changes in an appropriate manner.
Any changes to the terms and conditions come into effect from the date of publication on the platform, and these changes apply from your next visit to the platform.
The terms and conditions in force at the time you apply for or use a service shall apply to your access to that service. Changes to the terms and conditions do not affect rights and obligations that arose prior to the changes.
Deviations from these General Terms and Conditions are only permitted expressly and in writing by mutual agreement.

The www.fellos.de platform

Fellos B.V. (“Fellos, we, us, our”) operates a digital health platform aimed at men and dedicated to sexual and dermatological health (the “Indications”) for patients, customers and other users (“you, your”) (the “Platform”).
We do not provide medical care ourselves, but connect you with independent doctors (the “healthcare providers”) and pharmacies that offer medical services and products. Our services include (the “Services”):
1. the development, operation, provision and access to the Platform;
2. the creation and provision of information on various aspects of the Indications and possible treatments;
3. the facilitation of medical consultations (and related communication) between you and the Healthcare Providers via the Platform;
4. facilitating your purchase of medicines prescribed to you by the Healthcare Providers, as well as (over-the-counter) self-medication products from the Pharmacy;
5. the direct sale and delivery of other (over-the-counter) products to you via the Platform, including the facilitation of delivery to you (“Direct Sale”).
We are not a pharmacy, but we collaborate with ApotheekZorg (Apotheek de Esdoorn B.V.) (the “Pharmacy”) in the dispensing and delivery of prescription medicines and over-the-counter medicines.
You acknowledge that the costs are not reimbursed by Dutch health insurance. This also applies to medicines dispensed via the Pharmacy. You waive the right to reimbursement of the costs of the services and/or medicines provided by the doctor and/or the Pharmacy by your health insurer.
Fellos is entitled to make changes to the content and/or layout of the platform at any time.

User account

The services offered via the platform are only available to persons who:
1. have reached the minimum age of 18;
2. are resident in the Netherlands;
3. were assigned the gender ‘male’ at birth;
4. access the services offered from within the Netherlands;
5. where applicable, are capable of giving consent to medical treatment (as determined by a healthcare provider);
6. where the services relate to medical treatment, create a user account with us via the platform;
7. are capable of entering into a binding contract with us; and
8. agree to these terms and conditions and our privacy policy.
With the exception of over-the-counter sales, registration is required to use the services offered via the platform. When you register for a user account, you provide us with personal data about yourself, including your name, date of birth, gender, contact details and sensitive information such as health data. We process your personal data in accordance with our Privacy Policy. This registration enables us to identify you in order to verify future orders, review orders you have already placed, or deal specifically with cancellations or other reports of issues. Furthermore, thanks to your registration, we can check whether there are any contraindications for products you wish to order, in relation to items you have previously ordered. In such cases, we may advise or inform you, or in certain cases refuse your order. Your registration also serves to prevent misuse.
You agree that all information you provide via the platform (including to healthcare providers) is truthful, accurate, up-to-date and complete, and that you do not omit any information requested of you or which a reasonable person would consider relevant to the services you are using.
If there are reasonable doubts regarding the personal data you have provided, you may be asked to undergo additional identity verification.
Upon registration, you will gain access to your personal user account. By entering your email address and your chosen password, you can log in to view your shopping basket and orders placed, and ask questions. It is crucial to ensure the security of your password to prevent unauthorised access to your account. You are personally responsible for the confidentiality of your account details. Please ensure that you log out regularly, protect your device from access by third parties, and do not share your password with others. If you suspect that your password or account is being misused, please contact us immediately.
Furthermore, you are only permitted to register for yourself. Any attempt to register under another person’s name will result in immediate exclusion from our services. Should we discover that you have created an account under a false name or using another person’s identity, all contractual relationships with us and the healthcare providers will be terminated immediately, without the need for a separate notice.

Services provided by healthcare providers

When you book a consultation with one of our healthcare providers, you enter into a treatment contract with that healthcare provider. We are not and will not be a party to the treatment contract and are not liable for services (including the provision of medical advice and the prescription of medication) provided under the treatment contract.
Healthcare providers work independently and are solely responsible for the care provided to you, including compliance with care standards, record-keeping and other professional duties, as well as compliance with relevant data protection laws. They have the same obligations towards you as they would during a face-to-face consultation.
We are in no way responsible for the consultation or its outcome (treatment). We have no influence whatsoever on the nature of the consultation or its outcome.
You acknowledge that the services do not include general medical advice from healthcare providers, but relate exclusively to the assessment of your suitability (including medical advice and the possible issuing of medical prescriptions) for the specific treatments offered via the platform. Accordingly, you acknowledge that a healthcare provider with whom you enter into a treatment contract does not replace the role of your (general) practitioner outside our platform.
We do not guarantee that you will be able to consult a specific healthcare provider. You acknowledge that a healthcare provider may, at their sole discretion, refuse to prescribe medication to you, issue you with a repeat prescription and/or provide other services or referrals requested by you.
We do not guarantee that a consultation with a healthcare provider is suitable for you or constitutes the correct treatment for your specific medical condition. The healthcare provider with whom you have a consultation is solely responsible for deciding:
1. whether a consultation via the platform is suitable for you or not;
2. whether the medical and/or healthcare services you have requested should be provided or not; and
3. which healthcare services are required (if applicable).
We accept no responsibility and make no warranties, whether express or implied, regarding the content of a consultation between you and a healthcare provider (including the medical advice given, prescriptions issued and/or medicines and/or medical devices provided by a healthcare provider) . You and the healthcare provider are responsible for the conduct of each consultation and all information or communications provided.
We reserve the right to refuse a consultation without giving reasons.
By completing the questionnaire prior to a consultation, you declare the following: You are over 18 years of age. You confirm that all answers are provided by you and are true. You are the sole user of any medication that may be prescribed to you as part of your treatment.
You are obliged to answer all questions asked during the medical history, any follow-up consultations, and in connection with or for the purpose of carrying out the medical treatment truthfully and in full. Any changes in your state of health during treatment that are likely to influence the doctor’s assessment must be reported immediately. All information and communications to you will be provided in Dutch. It is your responsibility to take note of this information and understand it properly. Only once you have understood all the questions asked during the medical history-taking process will you answer them truthfully and conscientiously. If anything is unclear, please contact the platform’s customer service in advance.
A healthcare provider may issue a prescription for a specific medicine and/or medical device and for a specific number of refills if they consider this to be clinically appropriate. You acknowledge and agree that:
1. the decision to issue a prescription (including for compounded preparations or for ‘off-label use’) is a clinical decision made at the healthcare provider’s discretion and with your informed consent; and
2. the number of refills added to a prescription is also subject to the healthcare provider’s clinical discretion, who may take into account all relevant circumstances, including the ability to monitor your treatment with the prescribed medicine.
If a healthcare professional prescribes a medicinal product and/or medical device to you for an “off-label use”, you acknowledge that the prescribed use of that medicinal product and/or medical device is not listed as one of the indications for use in the authorisation granted by the European Medicines Agency (“EMA”) or the College ter Beoordeling van Geneesmiddelen (“CBG”).
If a healthcare professional prescribes a medicine to you that must be prepared as a compounded medicine, you acknowledge that the prepared medicine has not been tested by the EMA or the CBG for safety, quality or efficacy, and has not been registered by either authority.
You agree that the fact that a healthcare professional prescribes a particular medicine to you does not mean that this medicine is available for dispensing (via a pharmacy or otherwise). We accept no responsibility and give no guarantees, whether express or implied, regarding the availability of a medicine prescribed by a healthcare professional.
You acknowledge that healthcare providers may ask you to confirm or clarify information previously provided by you and may request additional information from you. You agree to provide healthcare providers with accurate, complete and up-to-date information (and to correct any previously provided information that is or becomes inaccurate). You further acknowledge that providing false information in connection with the procurement of prescription medicines may constitute a criminal offence.
Healthcare providers keep records of every consultation or other communication with you, and it is their responsibility (where applicable) to maintain your clinical and other records in accordance with legal requirements and in accordance with the Privacy Policy. We may retain these records and will do so in accordance with legal requirements and in accordance with the Privacy Policy.
If a healthcare provider prescribes a medicine to you, you must carefully read all information about that medicine provided to you via the platform (as well as any information provided by the pharmacy, if applicable). You must also follow all medical instructions given to you by a healthcare provider in relation to a prescribed medicine.
If a healthcare provider determines that you are not suitable for treatment via Fellos, we will refund the cost of the consultation.
It is your responsibility to inform your GP of any medicines or treatments prescribed to you by our healthcare professionals. To this end, we will provide you with a letter that you can present to your GP. However, if you would like our healthcare professionals to pass this information on to your GP on your behalf, please inform your healthcare professional and give us your written permission to do so.
You must contact your GP immediately if your health changes or your symptoms worsen. You agree that, should you notice any noticeable side effects from a medication or treatment, you will consult your GP or contact us to arrange a follow-up consultation with a healthcare provider.

Purchase, dispensing and delivery of medicines at and by the pharmacy

We are not a pharmacy and do not supply prescription or over-the-counter medicines directly to patients.
By paying for prescription medicines, you agree that, if a medicine has been prescribed to you by a healthcare professional, we may forward your prescription to the pharmacy for dispensing.
You acknowledge that the pharmacy may, at its sole discretion, decide not to dispense your medicine for any reason, including on the basis of its clinical assessment or the unavailability of the prescribed medicine.
If the pharmacy is unable to dispense the medicine prescribed to you because it is unavailable, you acknowledge that your treatment plan may be interrupted.
If the pharmacy agrees to dispense your medication, you will enter into a separate contract with the pharmacy for the purchase of that medication. We act solely as a contractual agent for the pharmacy. The purchase price for the prescribed medicines is paid to us, and we pass it on to the pharmacy. To this end, you authorise us and your healthcare provider to share your personal data with the pharmacy and to contact the pharmacy on your behalf, in accordance with the privacy policy. You also agree that the pharmacy may contact you (and us) to verify details of your prescription so that your medication can be dispensed.
We accept no responsibility and make no express or implied warranties regarding the correct dispensing (or the decision to dispense) of your medicines by the pharmacy. In particular, where the pharmacy manufactures a medicine based on a prescription from a healthcare provider, we accept no responsibility and make no warranties regarding the safety, quality or efficacy of that compounded medicine.
If you wish to have your prescription issued by a pharmacy other than our partner pharmacy, we will ensure that your prescription is sent to you. Please contact us at service@fellos.de. You acknowledge that the prescription issued by your healthcare provider for this purpose may contain a different number of refills depending on their clinical assessment. You further acknowledge that costs may be charged for the consultation with the healthcare provider. You acknowledge that we are not responsible for a pharmacy’s decision to dispense the medicine based on the issued prescription.
If the pharmacy dispenses a medicine prescribed by a healthcare provider, we will ensure, in cooperation with the pharmacy, that the medicine is delivered to you by courier. To this end, you agree that we may share your personal data with the courier company (currently: Koninklijke PostNL B.V., registered with the Chamber of Commerce under number 27124700) in accordance with the privacy policy, and you agree that the courier may contact you to confirm the delivery details.
You authorise the pharmacy to deliver/deposit your medicines and other products in your letterbox. From the moment the medicines have been delivered to your letterbox, you acknowledge that you are personally responsible for these medicines.
If the medicines do not fit in your letterbox and you are not at home at the time of delivery, you agree that the courier may leave your delivery with your neighbours or at a nearby parcel collection point.
You may be given an estimated delivery time. You acknowledge that this is merely an estimate based on the assumption that the pharmacy has all the necessary information to dispense the prescribed medicine to you and that the courier has all the necessary information to deliver the prescribed medicine to you. Without limitation, if the pharmacy or the courier service does not have all the information required to hand over or deliver the prescribed medicine to you (as the case may be), a different delivery time may apply.
You are responsible for making the necessary arrangements to accept delivery of your medicine. We are not responsible for the actions of the courier.
If your medicine has been damaged or delivered incorrectly, or if your delivery is delayed, you must contact us using the contact details provided in these terms and conditions to seek advice.
If your order or subscription is cancelled after your medicine has been dispensed by the pharmacy, the medicine will be charged and you will not receive a refund.

Direct sales

The contract for direct sales is concluded between you and us at the moment the consumer accepts the offer and fulfils the associated conditions for an item that forms part of Fellos’ direct sales offer.
We are entitled to refuse orders or attach certain conditions to the delivery, unless expressly stated otherwise.
If an order is not accepted, we will notify you within three working days of receiving the order.
All offers and prices quoted by us are non-binding, unless expressly agreed otherwise in writing.
Orders can be placed via the online shop on the platform.
Most items are usually available for delivery within 48 hours. You will immediately receive confirmation of your order by email. Should an item be temporarily out of stock, you will be notified by telephone or email. In consultation with you, we will either put the order on hold, dispatch part of the order, or allow you to cancel it.
The items will be delivered to the delivery address you provided when placing your order. If you would like a different delivery address, please let us know by email or via your account.
You grant us permission to deliver/leave your items in your letterbox. From the moment the items have been delivered to your letterbox, you acknowledge that you are responsible for them.
If the items do not fit in your letterbox and you are not at home at the time of delivery, you agree that the courier may leave your parcel with a neighbour or at a nearby parcel collection point.
The delivery times stated by us are for guidance only, although the delivery time shall in any event not exceed thirty days from receipt of the order. By concluding the contract, you accept the stated delivery period.
Exceeding this delivery period does not automatically constitute a delay. A notice of default is therefore required before we can be deemed to be in default.
The risk passes to you from the time of delivery.
You may accept partial deliveries. With regard to partial deliveries, the provisions applicable to the delivery of the entire order apply in full. This applies in particular to the payment deadline and the deadline within which complaints must be made.

Laboratory tests

If the direct sale involves the sale of laboratory tests, for your own safety you are obliged, upon receipt of the test kit, to check whether you have received the test you ordered (incorrect delivery), whether the outer packaging and any seals are intact, whether the packaging is damaged, and whether the expiry date printed on the packaging has not yet passed. You must then read the instructions for use enclosed with the test kit carefully and take the sample conscientiously in accordance with the instructions. Furthermore, you are obliged to answer truthfully and in full any questions or other enquiries asked in connection with or regarding the performance of the laboratory test. You must immediately report any changes in your state of health that may or could affect the laboratory test.

Prices

The prices stated on the platform include statutory VAT, a fee for the services and, where applicable, delivery costs.
The prices stated are in euros.
Should price increases occur prior to delivery but after the contract has been concluded, Fellos is entitled to adjust the prices accordingly. This also applies if the price increase was foreseeable at the time the contract was concluded.
Should Fellos increase its prices as described in the preceding paragraph, you have the right to terminate the contract insofar as it has not yet been fulfilled.

Payment

You are responsible for making timely and full payment, including any transaction costs and taxes.
Payment can be made using the payment methods offered by the platform, including credit card and iDEAL. Payment processing is carried out by the payment provider Stripe (Stripe Payments Europe, Limited (SPEL), 1 Grand Canal Street Lower, Grand Canal Dock, Dublin, Ireland). By agreeing to our terms and conditions, you also agree to the terms and conditions of the payment provider.
1. Stripe: Stripe’s general terms of service, which apply to all payment methods, can be found here: https://stripe.com/nl/legal/consumer. You can contact Stripe’s customer service at https://stripe.com/de/contact. Please also note Stripe’s privacy policy at https://stripe.com/nl/privacy.
If payment is not made on time, you will be in default by operation of law, without the need for a separate notice of default.
In the event of late payment or other circumstances as described in Article 1 of this chapter, we are entitled to suspend performance of the contract concluded with you or (at our discretion) to terminate the contract concluded with you in whole or in part, without being liable to you for damages in any way.
You are not permitted to set off any claim against us, for whatever reason, against another claim.
No complaint, claim for damages or warranty claim that you wish to assert against us entitles you to suspend, omit or even regard as extinguished the performance of your obligations.
From the date of default, you shall owe interest on the outstanding amount at the statutory rate for commercial transactions.
Should you remain in default of payment following a reminder or notice of default, the claim may be referred to a debt collection agency. All costs associated with the recovery of the amounts owed, including extrajudicial costs, shall be borne by you.

Subscriptions

Most of the services offered via the platform can be purchased on the basis of an automatically renewing subscription. This means that for each subscription period, we enter into a new contract with you, under which you undertake to pay the subscription fee and we undertake to provide the services (where applicable to you).
For as long as a subscription contract exists between you and us, you agree that the payment method you have provided will be charged on a regular basis. We will notify you before each renewal date and give you the opportunity to cancel your subscription before your contract is renewed.
If you enter into a subscription agreement with us, the fact that the subscription fee is set at a specific price (or that another condition provides for certain rights or obligations) does not guarantee that renewed agreements with us will include that subscription fee (or any other condition). Accordingly, we may, at our sole discretion, change the fees and payment terms applicable to the Services at any time.
Any change to the fees or payment terms applicable to the Services shall take effect immediately upon publication of such change on the Platforms or by other notification to you, and shall apply to Services requested by you following such change. In such circumstances, you have the option not to renew the subscription contract.
If you have booked or paid for services before a change to the fees or payment terms was published on the platform or otherwise notified to you, but have not received the services before this change takes effect, you will not be charged a higher fee for the services in question at the time of their receipt.
You may cancel or pause your subscription at any time. There are two ways to cancel your subscription:
1. via your personal dashboard on the platform; or
2. by sending an email to service@fellos.de.
We may also terminate your subscription at any time at our sole discretion.
If your subscription is terminated for any reason, you will not be charged and you will not receive any future orders under that subscription.

Discounts

We may, in certain circumstances, offer discounts (including through the use of promotional codes) on certain services and to certain patients.
Promotional codes for services involving prescription medicines are only available to patients of healthcare providers who have determined, in their clinical discretion, that you are suitable for the medicine. The provision of a promotional code for such services does not constitute a guarantee that a healthcare provider will determine that you are suitable for a medicine.
1. Unless otherwise stated, the promotional code is valid only for a limited period, purpose and application (as specified in the offer);
2. may be redeemed only once per customer;
3. may be applied only at the time of purchase, not retrospectively;
4. is non-transferable and may not be resold;
5. may not be used in conjunction with other offers; and
6. you do not breach the Terms and Conditions.
A breach of any of these conditions will render the promotion invalid and the promotional code void.

Right of withdrawal – Return policy

Fellos hopes that you will be satisfied with your purchase, but if you are not satisfied with your products, you may be able to return them in accordance with the returns policy.
You have the statutory right to withdraw from a contract within a period of 14 days without giving any reason. The withdrawal period ends 14 days after receipt of a product.
You must inform us that you wish to exercise your right of withdrawal by sending an email to service@fellos.de.
In the event of a valid withdrawal, you will receive a full refund for the service as soon as possible, but no later than 14 days after you have notified us that you wish to exercise your right of withdrawal.
Following cancellation, you have a further 14 days to return your product.
The costs and risk of the return are your responsibility.

Exclusion of the right of withdrawal

The products offered by Fellos relate to personal care and hygiene. Therefore, these cannot be returned if they have been removed from their packaging, used, or if the seal has been broken.
Prescription products cannot be returned for health and safety reasons.
Subject to your rights under points 7(a) and 7(b) above, we will only offer a refund for the services and allow a refund for payments made to the pharmacy if:
1. a healthcare professional or a member of the pharmacy staff considers you unsuitable for treatment based on their clinical assessment;
2. the Pharmacy is unable to supply a medicine because it is out of stock;
3. you cancel your order or subscription before 23:59 on the relevant order processing date; or
4. a product, service or pricing error is identified at any other time.
Subject to the above clauses, requests for refunds (or returns or exchanges) for products or services provided by the pharmacy are governed by the pharmacy’s own terms and conditions.
If you are entitled to a refund, this will be issued via the payment method you used for the original transaction. We cannot issue refunds to alternative cards or payment methods. If you cancel a paid subscription, your subscription will remain active until the end of your current subscription period, and any products already paid for will be delivered, unless otherwise agreed at the time of cancellation.

Cancellation due to refusal to verify identity

Verification of your identity is a prerequisite for the provision of our services. If you decide to cancel the consultation and/or purchase because you do not wish to have your identity verified, you are entitled to a refund of the full amount paid by you, excluding the cost of the medical consultation. This cost will be retained to cover the costs already incurred for the consultation.

Your obligations

It is your responsibility to provide accurate and up-to-date information about yourself, your health and the medicines you are taking. It is important that you keep us, our healthcare providers and the pharmacy informed of any changes to this information, including changes to your health, medication and delivery address. You guarantee the accuracy of this information and are aware that providing false or out-of-date information may seriously harm your health. You can update your details by logging into your account or contacting us.
Before using a product, it is essential that you read the package leaflet and follow the instructions provided.
It is your responsibility to inform your doctors and your own pharmacy about the medicines you are taking.
By giving your consent, you agree to order and use the platform, the services and the products exclusively for personal use. The platform and the services are not intended for placing orders or requesting consultations or products on behalf of other persons, including partners or other family members.
You must not:
1. use the Platform in breach of applicable laws or regulations;
2. use the Platform for commercial purposes (including to gain a competitive advantage or to our competitive disadvantage);
3. use the Platform to cause harm to partners and/or others, or to abuse, harass, stalk, threaten or otherwise offend them;
4. create more than one unique user account, register for more than one user account, or create a user account on behalf of another person (except as expressly permitted in these Terms);
5. disrupt or place an unreasonable burden on the Platform;
6. upload, publish, transmit or otherwise make available on the Platform any material that:
  1. promotes, endorses or advertises a specific healthcare provider, treatment option, therapeutic product or regulated healthcare service in a manner that contravenes applicable law applicable to the person concerned or to us;
  2. is not your own work or which may infringe the intellectual property rights or other rights of another person;
  3. is defamatory, obscene, offensive, threatening, objectionable, pornographic, vulgar, blasphemous, indecent or otherwise unlawful, or which may reasonably be regarded as such, including material that is racially or religiously defamatory, incites violence or hatred, or insults others on the basis of race, religion, ethnicity, gender, marital status, age, sexual orientation or a physical or mental disability;
  4. contains an image or personal information of another person, unless you have their consent;
  5. which you know or suspect, or ought reasonably to know or suspect, is false, misleading or fraudulent;
  6. contains large amounts of unsolicited, unwanted or repetitive content; or
  7. contains financial, legal or other professional advice.
7. Without limiting the foregoing, you must not, and must not permit any third party to:
  1. use any method or process (including data scraping, web bots, harvesting or accumulation tools, robots, spiders or scripted responses) to obtain, process, copy, replicate, distribute, reconfigure, republish, view, evaluate, analyse, modify or replace content on the Platform or content provided via the Platform;
  2. to use, obtain or attempt to obtain information from the Platform for the purpose of identifying or uncovering pricing, insurance, ratings and related business practices or systems; and
  3. to do anything that harms or could harm the Platform, disrupts access to it or impairs its proper operation.
You are not permitted to link to any part of the Platform, frame it or mirror it for commercial purposes without our written consent. To discuss potential collaboration opportunities, you may contact us using the contact details provided in these Terms.

Data Protection and Personal Data

Fellos takes the protection of your personal data and your privacy very seriously. Fellos guarantees the confidential treatment of your personal data at all times and always acts in accordance with the relevant legal provisions on data protection (in particular the GDPR) as well as our Privacy Policy, which you can view at https://www.fellos.de/datenschutz.

Cookies

A cookie is a small text file that is stored on your computer’s memory or hard drive for a specific period of time. We use cookies to identify specific devices and thus collect aggregated information about how visitors use the platforms. This information helps us to better tailor the platform to users’ needs.
We may use third-party providers to place our adverts on websites across the internet and to display these adverts based on a user’s previous visits to our platform. We may also use analytics data provided by these providers to design and optimise our advertising campaigns based on your previous visits to our platform. Although cookies enable a computer to be identified, they do not contain any personal data relating to a specific individual. You can find information on your web browser’s cookie settings in your browser’s help section. Further information on the cookies we use can be found in our privacy policy.

Liability

The content of the platform has been compiled by Fellos. Fellos has compiled all information on the platform with the greatest possible care. Despite the care taken, the published information may be incomplete or incorrect. In this regard, Fellos accepts no liability for any (consequential) damage arising therefrom and/or resulting from the use or (no longer) possible use of the platform, from the use of information on the platform, or from the use of apps or other websites that you visit via links on the platform. Obvious errors or obvious mistakes in (an offer on) the platform are not binding on Fellos.
The platform may contain or display links to third-party content (“third-party content”), including links to websites operated by other organisations and individuals (“third-party websites”). Third-party content and third-party websites are not under our control. We have not reviewed the third-party content and have no influence over these third-party websites. We do not endorse, approve or make any warranty or representation regarding third-party content, third-party websites or the products, services or information available on third-party websites, or regarding the owner or operator of third-party websites or their conduct. If you use or rely on third-party content or third-party websites, you do so entirely at your own risk. We therefore accept no liability for any (consequential) damage arising from the use of third-party content or information on third-party websites. Always read the disclaimer and privacy policy of these websites.
The content of the platform is for general information purposes only and is not intended as diagnostic and/or therapeutic advice and/or any other substitute for medical advice.
Fellos is not responsible for the efficacy of prescribed products, the content of package leaflets, informative texts, descriptions of treatment methods and other descriptions on the platform, nor can any guarantees be given in this regard. Fellos does not provide legal and/or medical advice, nor does it provide medical and/or diagnostic services. If the customer relies on information obtained on or via the platform, they do so at their own risk.
You should be aware that online consultations or other services without a physical examination, face-to-face consultation or comprehensive on-site examinations are subject to limitations.
The pharmacy is liable for any loss or damage you incur as a result of the pharmacy breaching its contract with you regarding the sale of prescription medicines.
The healthcare providers are responsible for assessing your treatment and issuing prescriptions for you, and are liable for all diagnoses they make and prescriptions they issue.
You agree to indemnify and hold harmless us and our affiliates, our directors, officers, partners, employees, agents, contractors, subsidiaries, service providers, suppliers and licensors from any liability, loss or damage (including reasonable legal costs) incurred by them (in whole or in part) arising from your breach of or failure to comply with these Terms (or the documents referred to herein), your use of the Platforms, or your breach of any laws or the rights of third parties.
We are not responsible for and accept no liability in relation to materials uploaded, posted, sent or otherwise made available on the Platforms by any person other than us. We do not endorse the opinions, advice or statements of any person other than us.
To the extent permitted by law, including the Dutch Consumer Protection Act, we shall in no event be liable for any indirect loss or damage that may arise as a result of your use of our Platform and/or the information or materials on our Platform, or as a result of the unavailability of our Platform and/or the fact that certain information or materials on our Platform are incomplete, incorrect or out of date.
To the extent permitted by applicable law, we accept no liability arising from the provision of services (including advice) by healthcare providers and the pharmacy, or from the supply of goods (and the associated advice) by the pharmacy. Liability lies with the respective provider and is not attributed to us. All healthcare providers and the pharmacy are solely responsible for the clinical services they provide, including (in the case of the pharmacy) the supply of medicines.

You are, of course, welcome to help us keep the information on the platform accurate and up to date. We would appreciate it if you could report any inaccuracies or provide feedback via service@fellos.de.

Intellectual property

The platform is intended solely for personal and non-commercial use.
The material on the platform is intended solely for consumers aged 18 and over who are resident in the European Union.
The platform contains text, tables, photographs, illustrations, trademarks and ideas that are protected by intellectual property rights such as copyright, database rights and trademark rights. In all cases, Fellos or its licensors are the sole rights holders.
Any use of the platform other than that expressly permitted under applicable laws and regulations is not permitted. The reproduction or use of the published information (such as text, audio and visual material, and source files) is permitted solely for non-commercial purposes. For any other use, modification or publication (of any part) of the platform, you require the prior written consent of Fellos. Fellos expressly reserves all rights in this regard.
No claim for protection may be asserted in respect of data, elements or parts of a user’s own file that have been taken from or originate from the platform. The commercial use of such a file infringes the intellectual property rights held by Fellos or its licensor(s).
All material on the platforms, including texts, information, images, trade names, logos, design, layout, downloads, prices, products and services (the “Content”) is our property or is licensed to us. You may not reproduce, transmit, adapt, distribute, sell, modify, publish or store any Content for purposes other than those set out in these Terms without our prior written consent or to the extent permitted by law. All our rights are reserved.
We respect the intellectual property of others and expect you to do the same. Unless expressly stated otherwise in these Terms of Use, neither your use of the Services nor your participation in the Services or these Terms of Use grants you any right, title or interest in the Content.

Warranties and Disclaimers

By visiting our platform, you agree and acknowledge that:
1. You assume all risks associated with use, including, but not limited to, the risk that your computer, software or data may be damaged by a virus transmitted via the platform or by third-party content or third-party websites;
2. the Content and any communications you have with our representatives (other than healthcare professionals) do not constitute medical advice;
3. we do not provide medical advice or healthcare. You should always seek medical advice from a healthcare professional or your regular healthcare providers to ensure that specific medicines or treatments are suitable and safe for you;
4. The content on the platform is provided for general information purposes only. Although every effort is made to ensure that the information is correct at the time of its publication on the platform, we do not represent or warrant that the content is accurate, up to date, complete, reliable or fit for any particular purpose, and the content must not be used by you or any other person as a substitute for appropriate advice tailored to specific circumstances (e.g. from a healthcare professional or your GP);
5. The Platform must not be regarded as advertising, an endorsement or a recommendation of any particular healthcare provider, treatment option, therapeutic product or regulated healthcare service in preference to another. You should consult a healthcare provider or your own healthcare providers to seek advice on treatments and medicines and to decide what is best for you; and
To the extent permitted by law, all warranties, conditions and claims (whether express or implied) arising from or in any way connected with the Platform and its use are hereby excluded.
We do not warrant that the products and services provided via the Platform are suitable for your intended purpose. All products and services provided via the Platform are provided ‘as is’ without any express or implied warranty.
Nothing in these Terms is intended to exclude, restrict or modify any terms, warranties, guarantees, rights or remedies to which you may be entitled under the Consumer Protection Act or other applicable laws and which may not be contractually excluded, restricted or modified.

Complaints

Things may not always go quite as planned. We recommend that you first send any complaints to us by email at service@fellos.de.

Applicable law and dispute resolution

These terms and conditions and everything related to them are governed by Dutch law.
Disputes relating to these terms and conditions or to anything connected with or arising from them shall be submitted to the competent court in the Netherlands.

Invalidity/Voidability of Provisions of the General Terms and Conditions

Should any provision of these General Terms and Conditions be void or be declared void, the remaining provisions shall remain in full force and effect.
In a case such as that described in the preceding paragraph, the invalid or void provision shall be deemed to be replaced by a provision that comes as close as possible to the meaning and purpose of the provision.