Complaints

Fellos B.V. Complaints Procedure

We strive to provide our customers with the best possible service. However, if you are not satisfied with our service, please let us know. Your feedback enables us to further improve our service.

‍Submit a complaint

You can submit your complaint to us in two ways:

1. Via live chat (bottom right of your screen)
2. By email to care@fellos.nl

Processing

1. You will receive confirmation of receipt of your complaint within 24 hours
2. We aim to process the substance of your complaint within 14 working days
3. Should the processing take longer, we will inform you in good time with an explanation and a new deadline

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